Covid 19 Orange Setting

From 3rd December 2021 (Covid-19 orange setting)

We are following NZ Veterinary Council and Ministry of Health recommendations for our industry and only allowing entry for vaccinated clients. We would love to be able to allow everyone into the clinic like 'normal'. However, these measures have been put in place to help keep our clients and staff as safe as possible.

We will still be treating ALL pets, regardless of vaccination status – we just have to do things a bit differently.

We have many 'at-risk' clients with health conditions to consider and we also have to take all possible measures to protect our staff. If a staff member becomes infected with Covid-19, we would likely have to close the clinic for a period of time. We wouldn’t be able to treat your pets. It would also put a lot of extra pressure on other clinics in the area. Our aim is to prevent this from happening, and these measures will help us achieve that.

With your understanding and cooperation, we hope to keep the clinic open and operating at normal capacity, even as the number of Covid-19 cases in the community increases. We know this is a stressful time, and these measures may be inconvenient. However, safety, and our ability to keep treating your pets has to be our priority.

We thank you for your patience, kindness and understanding. Please help keep each other safe and help us keep the clinic open.

  •  Mask wearing is required
  • Scanning/signing in is mandatory
  • Vaccination is required to enter the clinic - please bring your vaccination passport with you.
  • 1m distancing required (2 people in reception, 1 person per consult)
  • Contactless pickup of products for unvaccinated clients
  • Pets of unvaccinated clients are treated outside or taken inside by a staff member
  • Unvaccinated clients coming for an appointment or to collect products, will need to phone us from the car or make us aware of their arrival without coming inside.
  • DO NOT come to the clinic if you are unwell, have been in contact with anyone with Covid-19 or you are awaiting Covid-19 test results/self-isolating